Welcome Package

Up to £4300+ 200 Free Spins

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Bonus terms & conditions apply.

Contact Buffalo Spins Casino

Our support team can help with account questions, payments, bonuses, technical issues and complaints. Contact us through live chat or email and give us enough detail to assist you quickly.

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How to reach us

Live chat is open 6am - 9pm, 7 days a week. It is usually the quickest way to get help with your account or a transaction. Outside those hours, please email us.

You can also email support@buffalospinscasino.co.uk. Please write from the email address registered to your account where possible. This lets us complete the necessary security checks.

Keep your account secure

Never send your password, full payment details or security codes by email or live chat.

What to have ready when you write

Including the right information helps us understand your question. It also helps us avoid unnecessary delays. Please have the following details ready:

  • Your Buffalo Spins Casino username.
  • The game, deposit, withdrawal or other transaction involved.
  • The date and approximate time when the issue happened.
  • A clear description of what happened and what you need us to do.

Common questions we help with

  • Account and verification: access, personal details, security checks and account information.
  • Deposits and withdrawals: payment status, cashier questions and transaction delays.
  • Bonuses: eligibility, wagering terms and bonus balance questions.
  • Technical issues: loading problems, game errors and interrupted sessions.

For safer gambling support, we can give you information about deposit limits, time-outs and self-exclusion. Free, confidential help is also available outside our site. You can contact GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If you are unhappy with our service, email support@buffalospinscasino.co.uk and put Complaint in the subject line. Explain what happened and include any relevant transaction details. Then tell us what outcome you are seeking.

We will acknowledge your complaint and reply once we have looked into it. We may ask for further information if it is needed. This helps us understand the matter or verify your account.