Responsible Gaming

Our commitment to responsible gambling

We want you to stay in control of how, when and how much you gamble with us. Gambling is entertainment and should be treated as a leisure activity. It is not a reliable way to make money, repay debts or deal with financial pressure.

Before you play, decide what you can comfortably afford to lose and set a budget for that activity. Your gambling budget should come from spare money after essential costs such as rent, bills, food and travel. Do not use money intended for these costs, borrow to gamble or rely on winnings to meet them.

Keep track of the time and money you spend. Taking regular breaks can help you keep gambling in proportion. Avoid playing when you feel upset, tired, under the influence of alcohol or drugs, or under pressure to win back money already lost.

• 18+ only: you must be at least 18 years old to use our gambling services.
• Set a clear spending limit before you begin and do not increase it simply because you have lost money.
• Never chase losses. A further bet cannot guarantee that an earlier loss will be recovered.
• Use the account controls available to you and take a break whenever gambling stops feeling comfortable.
• If gambling is affecting your finances, relationships, work, sleep or mood, stop and seek support.

The tools in your account

Your account includes controls to help you manage deposits, losses, playing time and access. The options available, any waiting period and the effect of a change are shown when you select a control. Choose a limit that reflects your own budget rather than an amount you hope to win.

Available controls

• Deposit limits: choose the amount you can deposit over the period shown in your account. This can help you plan spending before you play.
• Loss limits: set a maximum loss for the selected period where this control is available. This focuses on the amount you can afford to lose rather than the amount you deposit.
• Session limits: set a maximum playing time for a session or for the period displayed in your account. This can help prevent longer play than you intended.
• Time-outs: temporarily suspend your access for a selected period. Use a time-out when you need a short break or want to step away from gambling.
• Self-exclusion: close your access to gambling with us for the period you select. This is a stronger and longer-term step than a time-out and should be used if you want to stop gambling.
• Reality checks: receive reminders about how long you have been playing and, where shown, the activity on your account. Use these prompts as an opportunity to pause and decide whether to continue.

How to switch on a control

1. Sign in to your account and open the Responsible Gaming or account controls area.
2. Select the tool you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Choose the amount, frequency or period shown on screen. Read the information about how the control works before confirming it.
4. Confirm your choice. The account will show whether the control is active and when it starts to apply.
5. Check your account controls before playing again. Do not try to work around a limit by using another account or payment method.

A reduction to a limit takes effect as soon as the system confirms it. A request to increase a limit may be subject to a waiting period or other safeguards. A time-out or self-exclusion cannot be cancelled early simply because you change your mind. If you cannot find a control or need help using it, contact the live chat on the site or support@buffalospinscasino.co.uk.

Signs gambling may be causing harm

Problem gambling can develop gradually. You do not need to meet every sign before taking action. If any of the points below feel familiar, stop gambling, use a time-out or self-exclusion and speak to a support organisation.

• You spend more time or money gambling than you planned.
• You keep increasing the amount you gamble to achieve the same feeling.
• You try to win back losses by gambling more or taking greater risks.
• You hide your gambling, deposits, losses or account activity from people close to you.
• You borrow money, sell belongings or miss essential payments to fund gambling.
• You feel restless, anxious, irritable or low when you try to stop.
• You think about gambling during work, study, family time or other important activities.
• You have tried to cut down or stop but have not been able to do so.
• Gambling is causing arguments, financial difficulty, sleep problems or changes in your mood.

Where to get help

Specialist organisations offer confidential information, practical guidance and support. This help is open to you and to anyone affected by someone else's gambling. You can contact them directly through their current official contact methods.

• GambleAware: provides information and support to help people understand gambling harms and make changes to their gambling.
• GamCare: offers confidential advice, information and support for people affected by gambling, including family members and friends.
• GamStop: provides an online self-exclusion service that can help you restrict access to participating online gambling services.
• The National Gambling Helpline: provides confidential guidance for people worried about their gambling or the gambling of someone close to them.

You can also speak with a trusted family member, friend, health professional or debt adviser. If you need help with our account controls, contact support@buffalospinscasino.co.uk or use the live chat on the site. We can explain the controls available to you, but you should contact a specialist support organisation for dedicated help with gambling-related harm.

We hold a gaming licence and verify identity before any withdrawal is processed. These checks are part of our obligations. They do not replace your responsibility to use the tools available or to seek help when gambling is affecting you.

Protecting children and young people

Our services are for people aged 18 and over. We take reasonable steps to prevent under-18s from opening or using an account, including age verification and checks of account information. We may ask for documents or further information before access is allowed, or if we need to confirm that the account holder is eligible to use our services.

Do not allow anyone under 18 to use your account, device or payment method for gambling. Keep your login details private, use a strong password and sign out when you have finished. Do not save account details on a shared device where a child could access them.

Practical steps for parents and carers

• Use parental control software or family safety settings on computers, tablets and mobile devices.
• Use age and content restrictions offered by your internet service, device operating system, browser or app store.
• Keep payment cards, banking information and authentication devices out of a child’s reach.
• Do not share your account password, one-time codes or other security information.
• Check which apps and websites can be accessed on shared devices and keep software updated.
• Speak openly with children about online safety and make clear that gambling services are not for them.

Parental controls can reduce the chance of accidental access. They cannot, however, replace supervision. If you believe a person under 18 has used an account, contact us immediately through the live chat on the site or at support@buffalospinscasino.co.uk.