Bonus Terms and Conditions

What these terms cover

These Bonus Terms and Conditions apply to promotional rewards made available through your account with us. A promotion may include bonus funds, free spins, cashback or another reward. Each offer can have additional conditions shown in the cashier, your account or the message that presents the offer. Those offer-specific conditions form part of these terms and should be read before you opt in, deposit or play.

• You must be aged 18 or over and have an eligible account.
• You may need to complete age and identity checks before an offer is credited or paid.
• An offer may be limited to new customers, existing customers or a defined group of account holders.
• Unless the offer says otherwise, only one reward is available to each person, household, account, device or payment method.
• We may refuse an offer where eligibility cannot be confirmed or where account information is incomplete.
• You must follow the offer conditions that apply at the time you activate or use the promotion.

You must use your own account and payment method. You must not create, control or use more than one account to obtain a bonus. We verify identity before any withdrawal and may check your account before allowing a bonus or winnings to be used. Information used for eligibility must be accurate, current and complete.

Some offers are open only to a particular account, payment method, game or activity. Taking part in another way will not normally create an entitlement to the reward. Where an offer has an invitation or opt-in requirement, the invitation or successful opt-in must be recorded on your account.

How bonus offers work

The information shown with an offer tells you what action is required and when it must be completed. This may include opting in, making a qualifying deposit, placing qualifying bets or using a reward within the period shown. Please read the offer information before taking part, as conditions can differ between promotions. If the wording is unclear, contact support before you act.

Activation and qualifying activity

A bonus may need to be activated before you deposit or play. A deposit or bet made before activation may not qualify unless the offer says otherwise. The qualifying deposit, minimum stake, eligible games, maximum reward and any account or payment restrictions will be shown with the offer. The offer may also state whether a deposit must remain in your account for a particular action to count.

• Deposited money and bonus money may be kept as separate balances.
• A cancelled, void or refunded bet may not count towards an offer.
• Some games, bets or payment methods may be excluded or may contribute differently.
• A qualifying action must be completed using the account and payment method allowed by the offer.
• If a deposit is reversed, charged back or otherwise not received, the related reward may be removed.
• A qualifying deposit may not be combined with another promotion unless the offer expressly allows this.

Wagering and expiry

Where wagering is required, the amount and qualifying activity will be shown before or when the offer is made available. Only eligible stakes count. Any maximum stake, such as the £5 maximum bet on our welcome package, game contribution or other restriction shown with the offer will apply. Stakes placed after the expiry time will not normally count, even if they relate to an earlier deposit.

• The reward must be used and any wagering completed before the expiry time shown.
• Unused bonus funds normally expire when the offer ends.
• We do not have to extend an offer unless we choose to do so or the law requires it.
• A withdrawal made before the required wagering is complete may cancel the bonus and any related bonus winnings.
• If a game or payment method becomes unavailable, we may apply the relevant offer conditions to the remaining eligible activity.

The cashier or your account will show the applicable balance and, where available, the progress towards completion. Bonus funds themselves are not cash and cannot be withdrawn unless the relevant offer expressly says so. If an offer includes free spins, cashback or another non-cash reward, the applicable conversion, use and expiry conditions will be shown with that offer.

Withdrawals, fair use and account action

You can request a withdrawal of eligible cash funds in line with our normal account and payment procedures. We may complete account, identity and payment checks before processing it. If you request a withdrawal while a bonus is active, we may treat that request as ending the offer, unless the offer-specific conditions provide a different result. A pending withdrawal may also affect bonus eligibility where the promotion says that funds must remain in the account.

• Using multiple accounts or another person's account to obtain a reward.
• Providing false, incomplete or misleading information.
• Colluding with another person or using automated tools to gain an unfair advantage.
• Exploiting a technical error, incorrect balance or unclear offer condition.
• Placing activity designed only to meet a requirement while avoiding the normal use intended by the offer.
• Using a payment method that does not belong to you or allowing another person to use your account.

If we identify abuse, fraud, manipulation, a payment reversal, a breach of these terms or a technical error, we may cancel a bonus, remove bonus winnings, refuse a reward, restrict future offers or close an account. We will take account of the circumstances and any rights you have under applicable law. We may ask you for information or documents needed to understand the activity before deciding what action is appropriate.

An error in the display or calculation of a reward does not create a right to receive funds that were not intended to be credited. We may correct the balance and explain the effect where appropriate. If an offer has been applied incorrectly because of a technical issue, we may restore the position that would have applied without that issue.

If you close your account, self-exclude or become unable to use our services, any incomplete offer may end. Eligible cash funds remain subject to the required checks and our normal account procedures. A bonus cannot be used to delay a withdrawal, avoid an account restriction or continue play during a self-exclusion period.

Safer gambling and support

Bonuses must not encourage you to gamble beyond what you can afford. You can use the deposit limits, time-outs and self-exclusion tools available in your account. A bonus cannot be used to avoid a restriction or to reopen play during a self-exclusion period. Consider the cost of any qualifying deposit and wagering requirement before accepting an offer.

• Set a deposit limit before accepting or using an offer.
• Take a time-out if gambling is affecting your time, money or wellbeing.
• Use self-exclusion if you need to stop gambling for a longer period.
• You can also seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline.
• Contact us through live chat or support@buffalospinscasino.co.uk if you need help with an offer or an account restriction.

We may change, suspend or withdraw a promotion where there is a legal, regulatory, security or technical reason. We will not normally remove an offer that you have already activated without a valid reason. If a change affects you, the applicable information will be shown in your account or communicated through the available account contact method.

These terms do not remove any rights you have under applicable law. If you have a question or believe an offer has not been applied in line with its conditions, contact us through live chat or support@buffalospinscasino.co.uk. Please include enough information for us to identify the relevant offer and your account.